Engagement Director

  • Commercial
  • Dubai, United Arab Emirates

Engagement Director

Job description

Nodes, a part of the Monstarlab Group, is a leading global technology partner. We shape and build bespoke technology solutions for exciting multi-national brands and household names to further their business transformation objectives. We apply our mobile-first mindset to solving business challenges around the world. Our EMEA division totals 140+ employees across our offices including Dubai, London, Copenhagen, Berlin, Prague and Amsterdam. Globally, our team exceeds 1,200+ employees across Tokyo, New York and Singapore.


We’re an alternative to the bloated, slow, hyper-scaled consultancies; blending organizational agility and speed with wide-ranging capabilities and strategic geographic penetration.


The Middle East is a leading growth market for us globally. Our Dubai office has an exciting and dynamic working environment with digital technologists and strategists who are passionate about high-quality delivery. We operate a relaxed, informal work culture with a flat structure, good camaraderie, career growth for all and opportunities to work internationally.


About the Role

As an integral member of the commercial team, you will be responsible for high revenue growth through the satisfaction, retention and expansion of our existing clients. You will drive strategic engagement with executives in key accounts, while also crafting and executing strategies to increase and diversify our account portfolio.


You will work closely with Delivery Directors to maintain our reputation for excellent delivery whilst working with a global engagement team to identify and capitalise on opportunities for growth.

Requirements

What you’ll do

Reporting into the Managing Director, you will:

  • Develop and maintain trusted advisor relationships with all clients and executive sponsors
  • Serve as the voice of the customer to internal colleagues, highlighting opportunities for service and product enhancements
  • Identify new workstreams and stakeholders within our client’s business environment
  • Own the commercial and legal aspect of Tier 1 client engagements
  • Remain knowledgeable about industry trends and the latest news affecting your market
  • Coordinate pitch responses to RFPs and briefs
  • Work with the Marketing team to plan and execute an account-based marketing strategy
  • Research and author account development plans with goals and action steps for each account
  • Represent MonstarLab at industry events and be a recognised thought leadership voice in the market
  • Assist leadership team in continuing to build a successful team and culture which includes contributing to key successful hires and mentoring talent
  • Exhibit respectful and caring behaviours and values in every interaction with MonstarLab talent


About you

You are a proactive and driven individual who is excited by the prospect of joining a high-growth company with ambitious targets. You will champion client satisfaction above all else, and look to nurture and grow your accounts through adding value and delivering results. You are detail orientated with a desire to learn your clients business and become an indispensable extension of their teams.

You are passionate about the business transformation which can be achieved through technology and you’ll demonstrate an interest in the trends and market forces affecting organisations in the GCC. 


You have proven experience of being a trusted advisor and you are comfortable interacting with c-level executives in a professional, concise and culturally sensitive manner. You can call on relevant expertise of growing client accounts year on year.


You will be comfortable reporting into a global commercial structure and taking responsibility for a revenue target. You also consider yourself to be a team player, demonstrating the emotional intelligence to lead indirect reports into delivering the best work of their careers.


Requirements

  • 8+ years’ experience with bespoke digital products in Account Director/similar role 
  • Strong strategic thinker, with the drive to be a trusted partner and adviser to clients across various aspects of the business, from product strategy to technology solutions. 
  • Ability to quickly grasp and concisely explain technology and business concepts
  • Proven ability to build and maintain strong relationships with a diverse set of internal and external stakeholders, including senior-level executives
  • Experience delivering high growth numbers in professional services consulting and /or technology-led agency business
  • Ability to think strategically about and execute commercial plans; you’re detail-oriented and have the ability to set priorities and be flexible in a changing environment
  • Willingness to 'roll up your sleeves' and assist wherever needed
  • Willingness to travel in GCC and Europe 
  • Ideally, you’ll have experience with mobile solutions and/or Sitecore
  • Ideally, you’ll have an existing network in Dubai
  • Relocation will be considered